Legal and account policy FAQ
We require your full name, email, phone number, date of birth and payment details. This information is used to verify your identity, comply with local law and process your deposits and withdrawals safely. You can view and update this information in your account Settings.
We retain your account data for the period required by Indonesia law, typically 5 years for transaction records and dispute resolution. Your email and basic profile may be kept longer if needed for compliance. You can request deletion where local law permits by contacting support.
Your account balance is held in an account linked to your payment method. Deposits via DANA, OVO, GoPay and QRIS are processed by each provider according to their terms. Withdrawals are verified before funds transfer to protect against fraud and unauthorized access.
Yes. Contact our support team and request a data access report. We will compile your account data, transaction history and personal information within 30 days. Some data may be anonymized or redacted for security or legal reasons.
Use the password reset link on the login page. If you cannot access your email, contact support immediately with your account email address. Do not share your password with anyone. Enable two-factor authentication in Settings for added security where available.
Yes. Your account page shows your recent bets, game rounds and results. You can download your full account history from Settings under Account & Activity. This record is kept for transparency and is used to verify payouts and resolve any disputes.
Contact our support team via live chat, email or your account Settings. Provide your transaction ID or game round number. We will investigate and respond within 48 hours. Withdrawal disputes are resolved by verifying the transaction with your payment provider.
